FAQ

Much more than a hair beauty brand — it's a mission driven by two friends. To transform your hair care routine into a true RITUAL: simple, quick, and effective.

YES. Our very first product "RITUAL COMB" was developed to cater to all hair textures.

Because every hair type matters, one of our primary commitments is inclusion.

The choice of oil depends on your specific needs, but mainly on your hair's porosity, meaning its ability to absorb and retain moisture:

Low porosity: Your hair struggles to absorb treatments. Opt for light oils like jojoba, grapeseed, or sweet almond, which penetrate easily without weighing hair down.

Medium porosity: Your hair responds well to most oils. You can use argan, jojoba, or avocado, alone or mixed, depending on your needs.

High porosity: Your hair quickly absorbs moisture but loses it just as fast. Choose rich, sealing oils like castor or avocado, which help maintain moisture and strengthen the hair fiber.

Want to know your hair's porosity? click here.

For most hair types, the ideal leave-in time for an oil bath is 30 minutes to two hours, to allow the treatment to deeply penetrate the hair fiber.

To preserve the performance and lifespan of your RITUEL comb, regular maintenance is recommended.

1. Empty the reservoir

Before cleaning, make sure the oil reservoir is empty or almost empty to prevent any spillage.

2. Clean the reservoir (upper part)

Rinse the inside of the reservoir with lukewarm water.

If necessary, use a small soft brush or a cotton swab to remove oil deposits.

3. Clean the teeth (lower part)

Rinse the comb teeth with lukewarm water.

Use a mild soap if necessary to remove oil residue.

Avoid very hot water, which could alter the materials.

4. Dry and refill for next use

Allow the comb to air dry, ideally in its storage stand.

Once perfectly dry, fill the reservoir with your suitable oil, then close carefully.

✅ Clean your comb every 1 to 2 weeks depending on your frequency of use.

❌ Avoid overly thick oils that can clog the diffusion system.

⚠️ Avoid prolonged exposure to heat or sunlight.
Do not put the comb in the dishwasher and do not completely immerse it.

PEGNELA offers 3 international delivery methods. You can choose your preferred delivery method when placing your order.

Metropolitan France:

Delivery to a pickup point in 3-4 business days: €3.99

Standard home delivery in 2-3 business days: €4.49

Express home delivery in 1-2 business days: €12.99

Standard and pickup point deliveries are free for orders over €49.

International:

Shipping costs and delivery times will be calculated automatically based on the delivery location at checkout.

For the most loyal and engaged members of the community, we have created the PEPE'S COMMUNITY.

By joining, you unlock a host of exclusive benefits, surprises, privileged access, and experiences reserved for the most committed PEPE'S.

Joining the Club means being part of a community that shares, exchanges, and moves forward together. Here, we celebrate curiosity, loyalty, and community spirit.

The more you participate, the more you gain... and above all, you become part of the adventure.

Go to the website, in the "community" section, and enter the secret code.